krikeya11 Terms and Conditions
Please read all terms and conditions carefully before using this platform. By opening an account on krikeya11, you confirm that you have fully accepted these terms.
1. General Introduction and Eligibility
These terms and conditions ("Terms") govern the use of the krikeya11 platform and all associated services. By registering on krikeya11, opening an account, or using any service, you confirm that you have fully read, understood, and agreed to these Terms.
krikeya11 is an online casino and sportsbook platform that provides cricket betting, slot games, live casino, and other gaming services for users in Bangladesh. These Terms must always be interpreted in accordance with the applicable laws and regulations of your own country.
1.1 Eligibility Requirements
To use this platform, you must meet the following conditions:
- You must be at least 21 years old (for 21+ only).
- Online gaming must be legal under the laws of your country or region.
- You must participate on your own behalf and with your own funds.
- Your account must not have been previously cancelled or suspended.
2. Account Registration and Management
2.1 Opening an Account
Each user may open only one account. Opening multiple accounts under the same person's name or from the same device is strictly prohibited. All information provided at registration must be completely accurate, truthful, and up to date.
2.2 Identity Verification (KYC)
krikeya11 reserves the right to verify a user's identity at any time. You may be asked to provide a national identity card, passport, or other government-approved documents before withdrawals are processed or for security purposes. Some services may be restricted until verification is complete.
2.3 Password and Security
Keeping your account password confidential is entirely your responsibility. Sharing your login details with any third party is prohibited. If you suspect unauthorized access, notify our support team immediately.
2.4 Closing an Account
You may request to close your account at any time via live chat or email. krikeya11 also reserves the right to suspend or terminate an account without notice in cases of breach of terms, fraud, or misconduct.
3. Deposits, Withdrawals and Payment Policy
3.1 Deposit Terms
The minimum deposit amount on krikeya11 is ৳500. Accepted payment methods for deposits are: bKash, Nagad, Rocket, Upay, and bank transfer. Deposited funds may only be used for betting and gaming purposes.
- Minimum deposit for each payment method: ৳500.
- Deposits are generally credited to the account instantly.
- Deposits cannot be sent through a third party — only payment methods registered in your own name may be used.
3.2 Withdrawal Terms
The minimum withdrawal amount is ৳800. Approved withdrawals are generally processed within 1 hour. However, this may take longer if identity verification or a security review is required.
- Minimum withdrawal: ৳800.
- Withdrawals can only be made to the same payment method used for the deposit.
- Winnings from bonuses must meet the wagering requirements before they can be withdrawn.
- Withdrawals may be put on hold in the case of suspicious transactions.
3.3 Currency and Conversion
All transactions are conducted in Bangladeshi Taka (BDT / ৳). If currency conversion is needed, you will be informed in advance of the applicable exchange rate and any related fees.
4. Bonuses and Promotional Offers
4.1 Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example: deposit ৳1,000 and receive a ৳1,000 bonus, giving a total balance of ৳2,000; deposit ৳32,000 and receive the maximum bonus of ৳15,000, giving a total of ৳47,000.
4.2 Wagering Requirements
The wagering requirement for the welcome bonus is 10 times (10x). This means winnings earned from the bonus can be withdrawn only after betting an amount equal to 10 times the bonus.
- There may be a time limit for completing the wagering requirements.
- Some games may not contribute toward meeting the wagering requirements — details will be noted on the promotions page.
- The bonus may only be claimed once.
- krikeya11 reserves the right to cancel a bonus if abuse is suspected.
4.3 Other Promotional Offers
From time to time krikeya11 offers various reload bonuses, cashback offers, and VIP rewards. Each offer has its own terms, which will be clearly stated in the relevant promotion details.
5. VIP Program and Loyalty Rewards
The krikeya11 VIP program has 5 levels. At each level, weekly cashback and special benefits are provided based on the user's activity on the platform:
- Bronze — up to 0.2% weekly cashback.
- Silver — up to 0.4% weekly cashback.
- Gold — up to 0.6% weekly cashback.
- Platinum — up to 0.8% weekly cashback.
- Diamond — up to 1.0% weekly cashback.
Progression through VIP levels depends on your regular participation and activity on the platform. krikeya11 reserves the right to modify or cancel the VIP program terms at any time.
6. Betting Rules and Game Terms
6.1 General Betting Rules
When betting on krikeya11, you must comply with the applicable betting limits, minimum and maximum stakes, and payout limits. These limits may vary by game or event.
6.2 Cricket and Sports Betting
For cricket betting, the applicable rules of BPL, T20 World Cup, IPL, and other international tournaments are followed. If a match is abandoned, suspended, or rescheduled, bets will be settled according to the specific rules.
- Bets on suspended or cancelled events are generally voided and the original stake is returned.
- In live betting, odds may change instantly.
- Bets may be rejected if a specific bet limit is exceeded.
6.3 Gaming Services
Slot games, live casino, and other gaming products are operated by third-party game providers' software. In any dispute regarding gameplay or results, the game log will be considered as the final evidence.
6.4 Technical Errors
If any game or bet is left incomplete due to a server outage, network issue, or software error, krikeya11 will make an appropriate decision based on log data. We reserve the right to cancel payouts made as a result of clear technical errors.
7. Prohibited Activities and Fraud Prevention
The following activities are strictly prohibited on krikeya11 and may result in account cancellation and balance forfeiture:
- Operating multiple accounts under the same person's name.
- Opening an account using a false or fake identity.
- Abusing bonus benefits (bonus arbitrage or collusion).
- Using automated software or bots in gameplay.
- Money laundering or illegal financial activity.
- Harmful conduct or harassment toward other users.
- Attempting to breach the platform's security systems.
If suspicious activity is detected, krikeya11 may suspend the account and transactions until the investigation is complete. krikeya11 reserves the right to notify the relevant authorities in cases of proven fraud.
8. Limitation of Liability
krikeya11 bears no liability in the following situations:
- Loss caused by internet disconnection or technical errors.
- Loss resulting from unauthorized third-party access to an account.
- Loss caused by the user's own negligence or insecure practices.
- Failure or delay by a third-party payment provider.
- Circumstances beyond our control (force majeure).
In any situation, the total liability of krikeya11 will not exceed the relevant account balance of the user.
9. Responsible Gaming
krikeya11 treats responsible gaming as the highest priority. We believe gaming should be a source of enjoyment, not financial difficulty. This platform is for those aged 21 and above only.
9.1 Self-Control Tools
Users may use the following tools:
- Setting deposit limits (daily, weekly, or monthly).
- Setting betting limits.
- Account self-exclusion for a set period of time.
- Requesting permanent account closure.
For assistance, contact our 24/7 live chat support or email. For more details, visit our Responsible Gaming page.
10. Privacy and Data Protection
krikeya11 stores users' personal information with the highest level of security. Your data is kept safe using SSL encryption and modern security technology.
For a full description of how your personal information is collected, used, and stored, please read our Privacy Policy. We never sell your information to third parties.
11. Dispute Resolution and Complaints Process
11.1 How to Submit a Complaint
For any complaint or dispute, first contact our customer service team. Our 24/7 live chat service is available in Bengali. You may also send complaints by email: [email protected]
11.2 Resolution Timeframe
General complaints are resolved as quickly as possible. Complex matters may require further investigation. During an investigation, the relevant transaction or account may be temporarily restricted.
11.3 Final Decision
On matters of game results and technical issues, krikeya11's decision will be considered final. On financial matters, both parties will seek to reach a resolution through mutual agreement.
12. Changes to Terms and Validity
krikeya11 reserves the right to partially or fully change these terms and conditions at any time. For significant changes, notice will be provided via the registered email or on the platform.
Continuing to use the platform after updated terms are published means you have accepted the new terms. If any part of these Terms is found to be invalid or unlawful, the remaining Terms will remain fully in effect.
Important Notice: krikeya11 is for those aged 21 and above only. Gaming is a leisure activity — always play responsibly and within your means. Visit our Responsible Gaming page for support.